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Customer Director - Tesco Booker


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Posted: 11 December 2020
Location: Stockley Park
Contract:  Permanent
Salary:  Competitive


The Head of Tesco Booker Customer Group will play a leading role in the creation, implementation and execution of the vision and strategy for the Customer Group delivering sales targets, competitive advantage and sustainable profitable growth for SBFE GB&I brands.

This role is a strategically important role, given the complex and highly leveraged position this customer group has for SBFE GB&I. This role is critical in building a collaborative, long term partnership that will deliver against our strategic priorities.

Ultimately, the Head of Customer Group is accountable for the in-year Customer Group P&L delivery in line with Budget (Volume, Net Sales, Trade Spend, Gross Profit and Margin, NSV/L).
In addition, the Head of Customer Group plays a key role on the Sales Leadership team with a leading role in the creation, implementation and execution of the vision & long term strategy for the sales team that will deliver competitive advantage and sustainable profitable growth for SBFE GB&I in the UK marketplace.

Some of the things you'll be accountable for...

  • Leadership of the Key Account Management Team to deliver the Commercial Plan in the Customer Group
  • Execution of the Customer Marketing activation plan
  • Execution of the Category Strategy to maximise distribution and visibility of SBFE GB&I Brands
  • Delivery of the Revenue Growth Management Strategy to ensure the best return for the trade spend invested via the 5 RGM levers (Price, Promo, Mix, PPA, Trade Investment)
  • Design & delivery of the account Contact Strategy, including annual top to top meetings and ensuring SBFE GB&I have a broad contact matrix across the customer group
  • Ownership of the customer group P&L and ensuring fully represented through the SBFE GB&I commercial cycle (IBP). Any R&Os to be highlighted and mitigation plans recommended where appropriate

Let's talk specifics... What's the recipe for success? 

  • Degree educated or equivalent experience
  • Demonstrable leadership skills within the FMCG industry
  • Leading Customer Groups and customer accounts ideally across different trade Customer Groups.
  • Experience leading and managing large teams
  • Comprehensive understanding of marketing, shopper marketing, category management, supply chain and financial management to ensure seamless cross functional working
  • Strong commercial acumen to lead the and deliver against the Customer Group P&L
  • Experience in building and executing Customer Group strategies and plans
  • Deep understanding and experience of the financial management of the Manufacturer/Customer relationship
  • Strong Excel skills
  • Excellent interpersonal skills – capable of communicating and influencing at all levels