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Technical Support Engineer

Operations/Engineering - Coleford

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Overview & Job Purpose

To provide pro-active maintenance and technical support to the product stream operation to optimise production flow
Work within a robust shift engineering team, providing effective team direction and demonstrating core behaviours, whilst casting a shadow that will:-
Ensure a safe environment, which actions and records unsafe conditions
Provide reliable equipment and processes which will maintain product quality
Ensure team are focused on driving and improving line performance
On-shift engineering leadership

Primary Interactions

  • Operations Team
  • EHS Team
  • Technical, QA and Blends Team
  • Engineering Team

Key Responsibilities

  • Deliver innovation and continuous improvement to reduce down time caused by maintenance and equipment failures
  • Identify and communicate cost saving opportunities.
  • Ensure preventative maintenance schedules are optimised to minimise expenditure
  • Safe delivery of the Preventative maintenance plan within agreed time scales.
  • Responsible for maintaining the department working environment to appropriate GMP
  • standards.
  • Comply with all work place health and safety regulations and ensure timely closure of
  • agreed corrective actions.
  • Ensure working practices embrace Operational Excellence principles.
  • Ensure maintenance schedules are updated with learnings from equipment failures to minimise unplanned plant downtime
  • Ensure root cause analysis is conducted for all relevant failures with corrective action plan implemented
  • Manage the collection of data supporting equipment failures and systems to reduce line down time.
  • Upkeep of technical library and knowledge management
  • Departmental engineering contractor management
  • Develop cross functional relationships with internal customers and suppliers to maximise the effectiveness of the product stream support function
  • The jobholder is responsible for Product Safety and Product Quality as defined by regulatory,
  • LRSuntory and local procedures. It is the jobholder’s responsibility to escalate any issues that
  • might compromise Product Safety and Product Quality
  • Monitor Plant Performance and Efficiencies, whilst ensuring corrective engineering actions are prioritised and completed.
  • Support Line Engineers with plant knowledge to provide 24/7 support.
  • Attend the morning line side performance accountability meetings and own immediate actions, support the coordinating shift engineering team to action accordingly
  • Support the manufacturing shift management through recommendations built on facts and data, when a stop & fix approach is required.
  • Provide support for the day based engineering leadership by ensuring accurate engineering activity data


  • Align personal and team performances to attain all relevant engineering departmental KPI’s as detailed in PDRs.

Technical Skills Required

  • Statutory Compliance within a manufacturing environment
  • Numerate and literate
  • Develop skills and knowledge for personal development and overall continuous improvement
  • Good oral and written communication skills
  • Knowledge of process control systems
  • Good levels of dexterity and capability to perform manual handling operations
  • Right first time attitude
  • Ability to work without direct supervision
  • Strong problem solving ability
  • Commitment to customer service

Key Competencies

Building Teams

  • Works cooperatively with team members and does what it takes to support the team.
  • Helps achieve team goals
  • Delivers on commitments to the team

Self Awareness

  • Responds calmly even when working under conditions of pressure
  • Actively works on personal development and applying learnings from past experiences
  • Seeks and is open to both positive and constructive feedback.

Delivering Results

  • Makes timely and effective decisions that drive business results
  • Defines expectations, delegates well and holds people accountable
  • Measures and monitors progress and gives feedback to the team
  • Creates an accountable and winning culture in the team
  • Confirms understanding and takes personal responsibility for delivery results.
  • Identifies obstacles and discusses solutions with enthusiasm
  • Keeps team leader/manager informed of progress against goals
  • Pursues goals relentlessly

Driving Innovation

  • Actively volunteers ideas for improvement
  • Learns from successes and mistakes and adjusts with a sense of urgency
  • Constantly seeks ways to improve processes and outcomes

Qualifications & Professional Experience

  • Indentured Apprenticeship
  • ONC/HNC/NVQ within Engineering Discipline
  • Experience within FMCG environment